The term ‘Harley Skin Clinic’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 406 Roding Lane South Woodford Green Essex, IG8 8EY Our company registration number is 0C366751. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
We nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, look and layout, appearance and graphics and photographs. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
VISITING THE CLINIC
At Harley Street Skin we cannot accept responsibility for children in any of our clinics, we therefore politely request that you refrain from bringing children with you for health and safety reasons. We understand however that under certain circumstances this is unavoidable, in these circumstances please ensure there is a parent or guardian available to supervise the child at all times.
All treatments and procedures are carried out to the highest standard, however sometimes outcomes do not meet patients expectations. As with any surgical procedure, there is no guarantee to the outcome, it is at the patients own risk that these procedures are performed. We do not offer refunds.
COMPLAINT POLICY SUMMARY
Harley Street Skin Clinic aims to provide all our Patients with the highest standards of care and customer service before, during and after treatment. If we do not to achieve this, we listen very carefully and respond to complaints quickly acknowledging any mistakes and rectifying them as soon as possible to make improvements to our service.
The complaints full policy is made available to Patients, or a representative when they first raise concerns about any aspect of the service they have received.
Responses at all stages are made quickly:
- A member of staff will telephone the Patient on the same day that we are made aware of the complaint
- A full reply can be sent within 5 working days
- A detailed written response will be sent within 20 working days
- Where there are delays and the investigation is still in progress a letter will be sent explaining the reason for the delay to the Patient at a minimum every 20 days